Frequently Asked Questions
Sociable pulls data from Facebook to create your profile. Simply update your name / age on Facebook and then tap the Update Basic Info from Facebook button on update profile screen.
Yes, you can delete unwanted conversations. To delete a conversation swipe it left and click delete button.
In order for Sociable to show your location information correctly you need to enable location services for Sociable. To enable location services go to settings in your iPhone / iPad -> Privacy and enable location services for Sociable. After you enable location services for Sociable your location will be corrected within 6 hours.
You cannot delete your account. But you can deactivate your account. When you deactivate your account you'll not show up on search screen anymore. To deactivate your account, go to; Settings tab -> Application Settings -> Deactivate Account
To see your purchase history follow the instructions described on Apple Support site: https://support.apple.com/en-ap/HT204088
No. In fact do not have access to your credit card information. You make credit purchases through your iTunes or Google Play account. Thus you credit card is charged by either Apple or Google.
No. You can only buy credits via your iTunes or Google Play account.
Multiple purchases might be grouped into a single transaction on your credit or debit card statement a few days after the purchases are made. You might not receive a separate receipt for each purchase. For detailed information please check the following Apple Support page: https://support.apple.com/en-us/HT201382
The date on the Apple invoice is the invoice date and it's different than the purchase date;
Bank transactions and purchases are managed by the Apple App Store, the Android Google Play Store or the Microsoft Windows Phone Store.
If you're unable to purchase credits on the Sociable store, please close the application, restart it, and try again later. This problem is usually temporary. Please make sure that your bank information on your iTunes, Google Play or Microsoft account is correct.
If the problem persists, please contact Customer Service via the contact form in the "Help" > "Contact Us" tabs.
Here at Sociable, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).